Technical Support Engineer (Level 2)

Technical Support Engineer (Level 2)

Vacancies in our offices:

Responsibilities

  • working in 24/7 support schedule;
  • financial systems monitoring using proprietary monitoring systems;
  • registration and resolution of service requests, incidents and problem;
  • assistance to DevOps engineers, developers and QA engineers;
  • communicating with client and partner company representatives;
  • knowledge exchange with fellow colleagues.

Requirements

  • 2+ years’ experience in UNIX/Linux (Ubuntu, RHEL will be a plus);
  • advanced Windows user;
  • basic knowledge of shell script languages awk, perl and e.t.c.;
  • strong analysis, investigation and troubleshooting skills;
  • good command of written and spoken English language;
  • Bachelor’s degree in Computer Science or a related field.

Additional skills considered as an advantage

  • understanding of ITIL/DevOps processes and routines;
  • experience with SQL-like command language;
  • knowledge of Java programming language;
  • experience with trading/exchange/risk management software usage;
  • experience with Atlassian software (JIRA, Confluence, FishEye, etc.).

Job application

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