Devexa Further Enhances Brokers’ Customer Support with Knowledge Base Automation September 20, 2024 London, September 20, 2024 – Devexa, the AI-powered virtual assistant and chatbot from global software developer for the capital markets industry, Devexperts, now has Knowledge Base Automation capabilities. This means she can be taught to use any desired source of information in order to answer a question, further enhancing brokers’ customer support offering. The development sees Devexa able retrieve information from a specified source, whether it be a website, PDF document, educational portal, a set of articles, or other, and use this to answer a given question. Information sources can be provided as attachments, links, or by directing Devexa to them. Once provided with a source, Devexa will now be able to process the data, converting it into a structured format, and then run the retrieved information through generative models to produce a final response to the question asked, at supersonic speed. The answer is provided as a merged summary that contains the most relevant pieces of information from the specified source. Knowledge Base Automation enhances several key areas: FAQs and troubleshooting: Automates responses to common questions, extracting answers directly from support documentation. Product information: Provides detailed descriptions and comparisons by analyzing product pages, helping brokers deliver personalized insights to their clients. Dynamic content updates: Continuously refreshes information from sources like articles or blog posts, ensuring users always receive the latest data. Devexa, which is available via DXtrade and can also be integrated with other industry platforms, is designed to streamline and enhance brokers’ support and sales desk operations. She allows traders to access instant AI-powered assistance, with an average response time of under one second, whilst also providing sales and marketing teams with valuable user information for tailored promotions and campaigns. The addition of Knowledge Base Automation capabilities means brokers can now, for example, train Devexa to handle common requests incorporating detailed FAQ sections for rules and terms of service. The development will further help eliminate delays, streamline processes, and improve overall customer service. With her ability to understand natural language, including trader slang, and her continuous learning functionality, Devexa is able to provide traders with personalized news, updates, and recommendations, as well as follow instructions and execute orders. The addition of Knowledge Base Automation to her capabilities, will mean Devexa is now an even more valuable tool that helps brokers to optimize their operations while simultaneously improving customer service and engagement. — Jon Light, Head of OTC Platform at Devexperts For a closer look at how Devexa’s Knowledge Base Automation can support your brokerage, contact the Devexperts team today at sales@devexperts.com to schedule a demo or learn more about our comprehensive solutions.
