Dear Clients and Partners,
As your software development provider, we appreciate the trust you place in us to develop your key business platforms. As the situation around COVID-19 (Coronavirus) evolves, I would like to personally update you on the steps Devexperts is taking to ensure we can continue to deliver reliable financial software solutions within the agreed terms.
Devexperts and our market data department, dxFeed, will operate in a business as usual mode with a few necessary adjustments:
- Most business trips were canceled and none are being planned until the end of April
- Effective March 17th, part of our teams in R&D offices will work remotely from home (for others we ensure safety conditions in the workplace)
- Face-to-face meetings were moved to online communication.
Aside from the above, we have implemented contingency plans to ensure further business continuity. We have issued an internal policy for our employees in all our locations across Europe, Asia, and the USA, to help them stay safe and operate as usual. The policy includes recommendations from the World Health Organization on simple ways to prevent the spread of COVID-19 in the workplace. Our personnel was instructed to adhere to this policy in order to prevent the spread of the virus in their workplace and families.
During these challenging times, when the COVID-19 spread coincided with heightened market activity, we would like to assure you that our trading platform solutions and market data infrastructure are supported in a “high availability” model.
We already proved ourselves when during the Flash Crash in 2010, as well as the recent turmoil in markets in March 2020 our clients stayed uptime and experienced no delays. Our clients were among those brokers with their trading platforms operational all the time during the highest peak ever and offering their traders access to the financial markets. Devexperts and dxFeed platforms as well as our 24/7 client support are designed to be continuously operational during periods of high volatility on financial markets.
Devexperts and dxFeed continue to work on your development projects during these challenging times, and continue monitoring and supporting your key business software. We keep watching the situation in all of our offices and respond to challenges respectively.
Chief Executive Officer