DXtrade CFD FX/CFDs Retail Broker About the Client Business Challenge Solution Results Read PDF version About the Client AvaTrade, a leading forex and CFD broker, was founded in 2006 and offers top trading platforms, and a new cutting-edge mobile app named AvaTradeGO. Clients enjoy personal account managers and a live customer service in 15 languages. AvaTrade accommodates to traders of all levels, and further ensures secured trading with advanced encryption and fully segregated accounts. AvaTrade is regulated in the EU, Japan, Australia, South Africa, Middle East & BVI. Business Challenge A trading platform is where an active client spends most of the time, and the trading platform frontend shapes the perception of the broker in the eyes of the trader. Vendors who sell off-the-shelf platforms are not eager to change much in their well-thought-of and time-tested interfaces. Such closed systems undermine brokers’ abilities to differentiate and appeal to clients through the design and other interactive widgets, as well as tracking the user activity and providing them with a corresponding feedback. This, in turn, leaves behind the abilities to reach clients and provide them better trading experience. AvaTrade has their own vision of an optimal user experience in a mobile application. That includes not only a transparent calculation of account balance while creating orders, but also a built-in account opening process, educational materials, and sharing features. These tools should guide end users through the sales funnel, help them to set up accounts, start trading smoothly, and depositing directly in the application without any distractions. According to the internal analysis the majority of existing clients use only mobile interface to monitor the market and issue the trades. Realizing the sales potential of a mobile trading platform, AvaTrade undertook the project to deliver a bespoke mobile frontend to the existing off-the-shelf MT4 terminal, to strengthen their competitive position and boost traders’ engagement. As there were not any out-of-the-box solutions on the market to meet AvaTrade’s challenges, the broker approached Devexperts. Solution The more mature broker is, the more systems are in place. In consequence, a more complex infrastructure is a factor that influences and defines the architecture of the solution. Devexperts used its existing solution, the DXmobile platform for iOS and Android, as a starting point for developing a custom frontend to meet AvaTrade’s needs. The independent and proven components of DXmobile, which allowed a faster software release and further tailoring and integration to the AvaTrade business environment (trading platform, client portal and CRM, tools for clients’ activity analysis and metrics collection, push notifications). Devexperts readjusted business-specific application logic, developed a trading adapter to implement integration with the middleware of other technology providers, and completely redesigned the user interface according to the requirements provided by the client. AvaTrade reconsidered not only standard functions of a trading application (charting, watchlist, order entry, symbol search, trade history), but also introduced a number of new features such as market sentiments and trends, sharing of trades, price alerts, and many more. Results The result is a new mobile trading platform (Android and iOS) for the full set of OTC asset classes: Forex, CFDs on Equities, Futures, Indices, and Cryptocurrencies. The trading platform release happened in 3 months since the start on March 1, 2017. The Controllable launch to selected target client groups was put into action on November 1, 2017. At the same time, there were released region-specific versions of the app adopted for China and Japan. The new mobile platform made it easier to attract customers with very little trading experience, while the experienced traders appreciate its usability and 24×7 availability of their trading accounts at hand.
